Our Lobby is Open Again!
Our current safety guidelines are listed below to continue to keep our staff, clients, and patients healthy:
Prior to arrival, all new patients will receive an email with our new client information attached electronically. Please complete and return this packet before your appointment. If you are unable to receive electronic copies, we have paper forms available and require you to arrive 10-15 min prior to your scheduled appointment time to complete these forms.
- Masks are now REQUIRED based on the CDC COVID-19 Community levels. This will be updated weekly. If we remain at a medium or below, they will remain optional. If the community level rises to high, masks will be required once again.
- Social distancing is still recommended
- All surfaces will be cleaned/disinfected after every appointment
- All cats should be in a carrier, and all dogs must be on a secure leash or in a carrier.
If you are showing any signs of illness, we ask that you reschedule your pet’s appointment to a later date after symptoms have subsided.
If you wish to remain curbside, please let us know upon scheduling your pet’s appointment, or call to let us know once you have arrived in our parking lot, we are happy to continue to always provide excellent care for your pet curbside.
We frequently monitor COVID transmission levels within Maricopa County and continually re-evaluate our protocol based on the most up-to-date information from the CDC and other public health authorities.
We recommend having 2-4 weeks of your pet’s food and medication at home as many companies are still reporting shortages. Be assured we are doing everything possible within our control to provide these products for you and your pet in a timely manner.
If we miss your call during business hours, we are experiencing a higher-than-normal volume of calls – please call back in a moment or leave a message and we will return your call as soon as possible.